Warranty & Information

Warranty and Repair Service for Lance Allen Humidors 

Your Lance Allen Humidors humidor passed all demanding tests and inspections set by Lance Allen Humidors Quality Control. Lance Allen Humidors, the manufacturer, warrants the mechanism and construction of your Lance Allen Humidors humidor to be free of manufacturing defects under normal use.

Warranty: 

Solid Wood Humidors
If your Lance Allen Humidors humidor has any manufacturing defect, Lance Allen Humidors will repair your Lance Allen humidor at no charge for the period of 5 years from the retail purchase date. The 5 year warranty covers mechanism and construction only and excludes any damage resulting from accident, misuse, tampering or abuse. The outer finish of your humidor is not covered under this warranty. This limited warranty also does not cover damage resulting from failure to maintain, clean or failing use your humidor in accordance with the manufacturer’s instructions. Your humidor has been constructed from solid wood. Wood will move (expand and contract) depending on humidity levels. It is RARE for problems to occur, however, it is impossible to determine how much wood movement will occur in the purchasers’ environment. Lance Allen Humidors does not cover damages which occur due to the movement, such as mitered corners opening. Solid Wood Humidor’s are constructed with re-enforced corner joints to minimize movement in this way. Lance Allen has provided information regarding solid wood humidors and MDF/Veneered Humidors on the LanceAllenHumidors.com website. It is the purchasers responsibility to understand the information provided and to make their decision based on their conditions and environment that the purchaser will place the humidor. Lance Allen Humidors does not warranty products which were not correctly ordered in conjunction with the purchasers climate.

If the purchaser lives in an area of high humidity,  then a humidor constructed from MDF is recommended. This is explained in detail on the webpage under the solid vs MDF tab. 

In order to preserve the aesthetics of the outer finish, please do not put any objects such as coins and keys on top of your humidor, or expose the humidor to direct sunlight or track/spot lighting.

MDF/Veneered Humidors

If your Lance Allen Humidors humidor has any manufacturing defect, Lance Allen Humidors will repair your Lance Allen humidor at no charge for the period of 5 years from the retail purchase date. The 5 year warranty covers mechanism and construction only and excludes any damage resulting from accident, misuse, tampering or abuse. The outer finish of your humidor is not covered under this warranty. This limited warranty also does not cover damage resulting from failure to maintain, clean or failing use your humidor in accordance with the manufacturer’s instructions.

In order to preserve the aesthetics of the outer finish, please do not put any objects such as coins and keys on top of your humidor, or expose the humidor to direct sunlight or track/spot lighting.

Repair Service: 

If you would like us to repair your humidor damaged by accident or misuse, please send your repair request to us by e-mail (LAHumidors@gmail.com) in order to get a return authorization before you ship your humidor. We will respond with an estimate and instructions for shipping.
How to Send Your Humidor for Warranty and Repair Service:

To obtain warranty or repair service, you must get a return authorization from Lance Allen Humidors Service Center by e-mail (LAHumidors@gmail.com) before you return your humidor to us. Once you obtain the return authorization, please package the humidor well so that it will not get damaged during transit. Also, return your humidor to Lance Allen Humidors Service Center with your return address (the address to which we should return your humidor after the warranty or repair service), e-mail address and daytime telephone number. If your damage is determined to be covered under warranty, you will be emailed a  prepaid shipping label for your package. If your damage is not covered by warranty the customer will be provided with an estimate for the repair and return shipping cost. Should the customer decided to continue with the repairs the customer will be required to notify Lance Allen Humidors via email that the customer will be shipping an item for repairs. Once repaired, the customer will be required to pay the invoice in full before the repaired item is shipped.

 

Lance Allen Humidors Service Center

10200 Ventana Hills Rd. NW
Albuquerque NM 87114

We recommend that you send your humidor to Lance Allen Humidors Service Center insured and with a proof of delivery. Lance Allen Humidors will not be responsible for lost, late, damaged, misdirected or postage-due mail.

WARNING: Warping of Your Humidor Lid

Lance Allen Humidors stands behind its humidors and if a Lance Allen humidor has any manufacturing defect, Lance Allen Humidors will repair or replace at no charge according to its warranty. However, if the lid of the humidor warps due to improper maintenance by dealers or users, Lance Allen Humidors Humidor Warranty will not cover the warped lid.

In order to prevent the lid of the humidor from warping, do not place the humidor under direct sunlight or track/spot lighting. Your humidor lid may also warp due to dramatic temperature changes. Make sure that it is not placed in an area where temperature fluctuates significantly, such as near a heater during the winter or near a sunlit window during summer.

Dealers and collectors must display humidors closed and by laying their felted bottom surface flat on a horizontal shelf. You must not display humidors open, tilted or lay one humidor on top of the other. This will cause the humidor lid to warp.

 

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